Customer Service

How to start shopping?
Delivery Information
Payment & Pricing
Our Products
Laundry Care
Return/Exchange Policy
Copyrights Policy

How to start shopping?: 1) Register for an account or checkout as guest.; 2) Add desired item(s) to cart.; 3) Proceed to checkout.; 4) An auto generated invoice will be sent to your email.; 5) Reply to the email with your payment details.; 6) A payment verification email will be mailed to you within 24 hours.; 7) Orders will be shipped out the next day after payment verification email is sent.
Delivery Information: Zepherra's parcels are handled by Singapore Post Office.; Normal mail
Normal mail is $1.00 per item. It will arrive within 2 to 3 working days from day of despatch.
It is not insured and customers bear the risk of lost packages. Hence, we strongly recommend you to opt for registered shipping method.

Registered mail
Registered mail costs an additional $2.24 on top of normal postage prices and comes with a tracking number so you can constantly monitor the status of your parcel online. Registered parcels are sent directly to your doorstep.

In the event that there is no one at home when the parcel arrives, a notification card will be left either in your letterbox or under your door. You may then proceed to the post office stated on the card to collect your parcel.; You can track the status of your package here.

International Shipping
We ship internationally. For enquiries, do drop us an email at orders.zepherra@gmail.com or click here to see our rates.
Payment and Pricing: Payment
We accept POSB/DBS internet banking and ATM transfer, Interbank transfer.

However for ATM transfer, due to the prevalence of fraud cases, ATM transfer customers need to provide us with a snapshot of transaction receipt for verification purpose. We strictly require a snapshot of your ATM transaction receipt because it is only noted ATR with date only on our banking page. Therefore, if there are multiple transfers in a day, there is simply no way that we can verify it other than referring to a clear snapshot of the transaction receipt.
Zepherra reserves the rights to dismiss the transfer if the receipt is unclear or there is no receipt provided.

Unpaid items within 24 hours, unless otherwise agreed upon, will be put up for sale thereafter. All dead buyers will also be blacklisted from our site and all future purchases. Zepherra reserves the right to reject a transaction/customer at our own discretion.

Pricing
All the prices stated on the site are final and non-negotiable.
Our Products: About Our Products
Some of our products are designed and manufactured by Zepherra while the rest are exclusively imported.

You can find all the product information on the product page. Zepherra has meticulously included all the measurements, descriptions, laundry care and other necessary information of the respective products.

For more information, feel free to drop us an email at ask.zepherra@gmail.com or simply click here for the contact form.

Colors
Zepherra has made every effort to display, as accurately as possible, the colors of our products that appear at our site. However, as the actual color you see is dependent on your monitor, we cannot guarantee that your monitor's display of any color will be true to the color of our products.

*Lastly, do join our mailing list to be notified of new collection launches, exclusive sales and coupon codes for mailing listees! =)
Laundry Care

Gentle hand wash the apparel(s)
Use light detergent
Do not bleach
Do not soak apparel(s) with more than 2 colours
Iron with low heat/ delicate setting

Return/Exchange Policy: At Zepherra.com, your items are thoroughly checked before they are mailed out. However, if the item is found to be faulty, we guarantee to exchange the item when you return the product(s) to us within 14 days of receipt.

If the item is still in stock, the defected item will be exchanged for the same item that is still in stock.

In the case when the item is out of stock, we will do a full refund or exchange with another item of similar price or above only. Top- up is required if exchange with item of higher pricing.

Kindly ensure that you notify us via email for the exchange request. We will not be able to process any uninformed exchange. Additionally, we will not be responsible for any lost parcel during the exchange process.
Copyrights Policy: All images and content are copyrighted. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.